DNS Cluster (Resolved)
  • Priority - High
  • Affecting Other - DNS
  • We are currently investigating an issue affecting our Global DNS Cluster.

    We sincerely apologise for the inconvenience.

  • Date - 24/12/2016 10:10 - 25/12/2016 10:12
  • Last Updated - 24/12/2016 10:11
Emergency Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - serv13.registerdomain.co.za
  • Data Center will be replacing a 80mm fan that is faulty.

  • Date - 31/08/2016 16:42 - 31/08/2016 18:38
  • Last Updated - 31/08/2016 16:44
Server Maintenance (Resolved)
  • Priority - Medium
  • Affecting Server - serv6.registerdomain.co.za
  • Maintenance description:

    Motherboard upgrade, RAM upgrade, Software RAID will be replaced with Hardware RAID and battery backup. A 3TB  drive will be added outside the RAID for JetBackup.

  • Date - 22/07/2016 22:00 - 22/07/2016 23:58
  • Last Updated - 23/07/2016 07:58
ZACR (Resolved)
  • Priority - High
  • Affecting Other - Registry
  • We received reports that the ZA Central Registry is currently experiencing an outage.

    Administrative functions related to .ZA domains are affected.

    Please stand by for more updates.

  • Date - 27/05/2016 09:53 - 27/05/2016 12:50
  • Last Updated - 27/05/2016 09:54
DDOS - Network connectivity (Resolved)
  • Priority - High
  • Affecting Other - Network
  • Intermittent connectivity may be experienced on our network at this time.

    Engineers are attending to a reported DDos attack at this time.

    DC Engineers are still monitoring packet loss as a result of the DDos attack.

  • Date - 02/05/2016 17:40 - 03/05/2016 11:30
  • Last Updated - 03/05/2016 07:05
MTN Gallo Manor Data Centre (Resolved)
  • Priority - High
  • Affecting Other - Network
  • We have received reports of a network outage at the MTN Gallo Manor Data Centre.

    Cloud Servers and Freemail Servers are affected at this time.

    Network Technicians are on-site and attending.

    We do apologise for the inconvenience.

    --------------------------------------------

    Network issue at Gallo Manor has been resolved at this time.

  • Date - 11/04/2016 13:31 - 11/04/2016 14:07
  • Last Updated - 11/04/2016 14:07
Incoming DDoS attack (Resolved)
  • Priority - High
  • Affecting Server - serv5.registerdomain.co.za
  • Our system administrators are currently attending to an incoming distributed denial-of-service (DDoS) attack.

    Update: 15 February 2016
    Our administrators are still in the process of blocking IP ranges belonging to the origin of the DDoS attack.

    Update: 15 February 2016
    DDoS attack has been mitigated.

    Update: at 02h00 on 16 February 2016
    This issue has resurfaced.  At this time our upstream provider is looking to block traffic to the server.

    Update: 20h00 on 16 February 2016
    Affected hosting accounts are being migrated to alternative VLAN.

    Administrators are still monitoring.

  • Date - 15/02/2016 08:16 - 17/02/2016 08:46
  • Last Updated - 18/02/2016 17:47
Seacom undersea cable fault (Resolved)
  • Priority - High
  • Affecting Other - Upstream provider cable fault
  • Upstream provider Seacom is currently investigating an issue affecting its undersea cable network.

    Updates on this issue will be posted as soon as we receive more information.

  • Date - 21/01/2016 17:42 - 21/01/2016 18:35
  • Last Updated - 22/01/2016 08:35
Unresponsive server (Resolved)
  • Priority - High
  • Affecting Server - serv1.registerdomain.co.za
  • A server admin has been dispatched to attend to unresponsive server.

  • Date - 21/09/2015 08:10 - 06/01/2016 10:51
  • Last Updated - 21/09/2015 08:26
Data Centre Connectivity (Resolved)
  • Priority - High
  • Affecting Other - Reseller Cluster
  • Our data center is currently investigating a connectivity issue affecting our reseller cluster.

    At this time we do not yet know the cause of the issue but technicians are on-site investigating.

    We will provide an update as soon as the cause has been determined and a resolution is in place.

    We sincerely apologise for the inconvenience.

  • Date - 21/08/2014 08:20 - 21/08/2014 12:35
  • Last Updated - 21/08/2014 09:02
PSU Swop (Resolved)
  • Priority - Medium
  • Affecting Other - serv9.registerdomain.co.za
  • Data center technicians will perform an emergency PSU swop on serv9.registerdomain.co.za at 18h30 on 11 August 2014.

    The downtime is expected to be around 20 minutes.

    Apologies for the inconvenience.

  • Date - 11/08/2014 18:30 - 11/08/2014 18:46
  • Last Updated - 11/08/2014 14:29
Data Centre Connectivity (Resolved)
  • Priority - Medium
  • Affecting Other - Data Centre Connectivity
  • Our administrators reported connectivity issues at the IS Bryanston Data Centre early this morning. Our primary and secondary hosted DNS servers are affected in that facility. DNS has been cut-over to main.nameserver3.co.za and main.nameserver4 at this time.  Client's DNS will still work but DNS Management will be affected. We sincerely apologise for any convenience caused.

  • Date - 27/07/2014 07:59 - 27/07/2014 10:23
  • Last Updated - 27/07/2014 09:03
Unreachable Server: serv7.registerdomain.co.z (Resolved)
  • Priority - High
  • Affecting Server - serv7.registerdomain.co.za
  • Customers may experience an issue accessing websites and email hosted on serv7.registerdomain.co.za

    Data center engineer has been dispatched and looking at a possibe rack PSU issue.

  • Date - 22/05/2014 21:30 - 22/05/2014 21:58
  • Last Updated - 22/05/2014 21:35
Server Cabinet PSU (Resolved)
  • Priority - High
  • Affecting Other - Hardware
  • According to reports from our data centre a server cabinet hosting 3 of our production servers had a PSU failure that caused the power duct supplying that cabinet with power to trip.

    Technicians were called out and proceeded to replace the faulty PSU and restored power to the cabinet.

  • Date - 13/03/2014 00:01 - 13/03/2014 01:53
  • Last Updated - 13/03/2014 13:01