If you already have a Basic, Standard, Pro or Premier Hosting Plan with us you will not be able to downgrade to our freemail service.
Our freemail customers are not set up in the same data center as our customers who already have a hosting plan with us. Customers can upgrade from the freemail data center to our paid hosting data center, but not vice versa.
*Unfortunately, the Freemail service has been discontinued: Discontinuation of free mailbox service
Other hosting service downgrades require at least 50% of the resources free to perform a service change, kindly contact support for more details.